Shipping policy

Shipping Policy

At GlowRight, our mission is to provide reliable, fast, and secure shipping services to customers worldwide. We work closely with trusted logistics partners to ensure your order arrives safely and efficiently.

Please review the information below regarding order processing, delivery times, shipping fees, and important shipping details.

1. Order Processing Time

All orders undergo processing before shipment, including:

  • Order verification
  • Quality inspection
  • Packaging and dispatch preparation

Processing typically takes 1–2 business days.

For selected high-demand products, we may ship orders on the same day whenever inventory is available in our warehouse.

Please note that processing times may be extended during holidays, promotional periods, or due to high order volumes.

2. Estimated Shipping Times

Delivery times below are estimates and may vary depending on customs clearance, local courier operations, weather conditions, and other external factors.

North America

  • United States: 6–10 business days
  • United States (Expedited): 5–8 business days
  • Canada: 8–12 business days

Oceania

  • Australia: 10–12 business days
  • New Zealand: 10–12 business days

Europe

  • United Kingdom: 5–8 business days
  • United Kingdom (Expedited): 3–5 business days
  • Germany, France, Italy, Spain: 6–10 business days
  • Germany, France, Italy, Spain (Expedited): 5–8 business days
  • Belgium, Portugal, Austria, Netherlands, Denmark, Sweden, Hungary, Czechia, Slovakia, Croatia: 6–10 business days
  • Switzerland, Ireland, Greece, Luxembourg, Norway, Finland, Poland, Estonia, Romania, Latvia, Lithuania, Slovenia, Bulgaria: 7–12 business days

Asia

  • Singapore, Malaysia: 3–6 business days
  • Japan, Thailand, Vietnam, Philippines: 5–8 business days
  • Taiwan, Hong Kong: 3–4 business days

3. Shipping Fees

  • Free Tracked Shipping: Free
  • Insured Tracked Shipping (Lost, Damaged, or Stolen Protection): US $1.99
  • Expedited Tracked Shipping: US $19.99

4. Important Shipping Information

Currently, we are unable to offer guaranteed delivery services to:

  • Alaska
  • Hawaii
  • Balearic Islands

While we aim to deliver orders to these locations within 2 weeks, shipping times may be significantly longer depending on carrier availability and local logistics conditions.

For some international regions, shipping and local delivery services may occasionally experience delays due to customs processing, transportation disruptions, or local carrier limitations.

GlowRight is not responsible for delays caused by:

  • Customs clearance procedures
  • Incorrect shipping information provided by the customer
  • Natural events or severe weather conditions
  • Carrier delays beyond our control
  • Public holidays or peak shipping seasons

5. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow a few business days for tracking updates to appear after dispatch.

6. Lost or Delayed Packages

If your order appears delayed beyond the estimated delivery timeframe, please contact our support team and we will gladly assist you.

For customers who selected insured shipping protection, eligible claims involving lost or damaged packages during transit may qualify for replacement assistance.

7. Contact Us

If you have any questions regarding shipping, delivery times, or tracking information, please contact us:

Email: glowrightlight@gmail.com

Our support team is available to assist you and will respond as quickly as possible.